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Home Depot Executive Known for Mellow Leadership
Soon after becoming the top executive at Home Depot in 2007, Frank Blake read to employees on a live TV broadcast from a copy of "Built from Scratch," the company biography written by founders Bernie Marcus and Arthur Blank. The gesture didn't cost anything, move the stock price, or ease the tough decisions Blake soon started making to downsize the iconic, Atlanta-based home improvement retailer. But it set the tone for Blake's tenure as he has guided the company through the Great Recession and its savage effect on anything housing-related. Blake's mellow, it's-not-about-me style helped him move Home Depot past the emotionally charged reign of predecessor Bob Nardelli and recapture some of the culture fostered by its founders. It also syncs with his push to get the company back to its service-oriented roots. At the same time, Blake has also found himself compelled to order painful steps to lay off thousands, sell an entire division, close poor-performing stores and restructure internally. "You might be scratching your heads, going, 'This guy is too much of a nice guy,'" said Jeremy Garlington, a leadership consultant in Atlanta and managing partner of Point of View. "But from what he faced from a reputation point of view, he gets very high marks in righting the ship. He's been the calmer-in-chief for that company." Employee morale and customer satisfaction both are up, according to internal surveys shared by the company. Home Depot's bottom line has remained solid, with a 2009 profit of $2.7 billion, even as it endured a $24.6 billion shrinkage in revenue during Blake's tenure this far. http://www.theledger.com/article/20100831/NEWS/8315018/1001/BUSINESS?Title=Home-Depot-Executive-Known-for-Mellow-Leadership |
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